ATEX, The Reliable and Innovative Supplier
The customer came to us in the midst of their initial clinical trial. Their original supplier ceased production of a critical implantable textile component with little warning to the customer. Thankfully, the customer was referred to ATEX by a mutual acquaintance who was familiar with our high quality, innovative and responsive engineering and dedication to on-time delivery. The customer reached out to ATEX to provide this much needed textile component and solve their supply chain challenge.
This customer was in a difficult situation, desperately needing implantable material to use in their on-going clinical trial with no source for this textile component. ATEX agreed to step in and immediately convened a development team to support the customer.
ATEX and the customer worked closely to review all existing requirements and further refine them where needed. ATEX collaborated with the customer to develop a replacement component which was then used in a device launched for human use in less than 6 months.
ATEX became the new textile component supplier to this customer and ensured that the customer’s clinical trial was not paused or delayed. ATEX and the customer worked to make the transition to ATEX seamless. The product was successfully commercialized on time and with a secure and reliable supply chain.